SHOULD I PAY SOMETHING TO REQUEST A CHANGE OR REFUND?
No. You will only have to pay the return shipping costs.
WHICH IS THE RETURN PERIOD?
We offer 15 days return period.
HOW CAN I DO A CHANGE OR RETURN?
You have to write an email to email@example.com with your order number. We will send you a transport agency to pick up your return at the address you have chosen.
IF A CHANGE IS MADE, CAN I RETURN THE NEW PRODUCT THAT I HAVE RECEIVED?
Yes, you have another 15 days to return your new product.
WHEN WILL I RECEIVE THE MONEY PAID OF MY RETURN?
You will receive it by wire transfer in 10 -14 days depending on your bank.
Don’t hesitate to contact us to firstname.lastname@example.org, we will help you in finding a solution.